play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 0525054598
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verification of the OTP (One-Time Password) sent to your number will then log you in. This secure method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you receive a weak signal, wait until it stabilizes, then click "send OTP" to continue. If you still don't receive an OTP, contact the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active phone number. If your number has changed, submit your updated KYC (Know Your Customer) details via email to the customer support team, which will help facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you should be able to log in and access the updated app. This should allow you to play without any further problems.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount than some other apps. Withdrawals are only possible from gaming earnings, not from bonus amounts. This means users can cash out the money they've earned from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted in the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app offers fast and stable services, but the overall process can take anywhere from 30 minutes to 3 hours to complete. However, there may be instances where payment processing is delayed, requiring a wait time of up to 24 hours. This delay is an exception to the typical speedy experience provided by the app.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn. The bonus itself, however, remains separate from the withdrawable winnings.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's still processing, the money will likely be added to your wallet account within 24 hours. If it doesn't arrive, you can reach out to their care centre for assistance.
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